Frequently Asked Questions
What is your approximate delivery time?
Currently, we are shipping out orders within 5-7 days. Delivery is based on inventory we have on hand. If it's in stock, we will ship the next day.
How accurate is the temperature reading?
Our system is extremely accurate - to approx. ± 0.5 °F The thermal sensor in the unit is a medical grade (Level D) thermal sensor, in line with FDA approved thermographic devices.
Is it difficult to setup?
TempSafe is plug and play. There is no software configuration necessary. Once the device is plugged in the system takes approximately 30 seconds to load and ready for its first scan.
Is there a warranty?
TempSafe products come with a 1-year manufacturer warranty.
How big is the display?
We offer the largest display an 8" LCD Crystal high-resolution display. Users can see their image and any alert notifications on the screen instantly.
How does it scan for body temperature and display results?
The unit has an accurate infrared thermal sensor that can detect body temperature at an accuracy of +/-0.5°F. The screen will display the actual temperature as well as a green for a pass or red if the temperature is above the set threshold.
What are the alerting options?
The TempSafe system alerts the user with Alarm options that include a strobe light, siren and a popup on a local PC workstation.
How does the unit mount?
The unit comes with option of desktop or pedestal stands. Wall mounting brackets are also available.
Can it be setup outdoors?
However, no direct sunlight can shine on the device or the face of the person being screened. We recommend a well shaded area for best performance.
What is the back-end management software you use?
The unit is managed over the LAN remotely by a Central Management Server (CMS) Application installed on a PC. The CMS has powerful capabilities including, time-stamping employees, managing multiple devices, registering users and provisioning each device with specific organizational and user information. Security and temperature alerts from the devices can be displayed on the event management console for security personnel to take action.
Do you offer bulk discounts?
Yes, bulk discounts are available. See our wholesale pricing, or contact us at info(at)interactivedesigncafe.com about higher quantity discounts starting from 11+ units.
What type of volume discounts are available?
We do offer volume discounts and re-seller packages. Please contact us for more information at info(at)interactivedesigncafe.com