Taking Guest Temperature to Become a Normal Part of Operations After COVID-19


In the wake of the coronavirus pandemic, some reopened parks and attractions in Asia have responded by screening guests’ temperatures. And, in a recent interview with Barron’s, Disney’s executive chairman, Bob Iger, referenced the possibility of taking guest temperature when the company’s parks reopen. Since one of the telltale symptoms of the disease is a fever, the process can help flag individuals who might have the illness. New to much of the industry, Funworld explores the implementation of body temperature screening.

By refusing entry to those who have high temperatures, parks and attractions can help prevent the spread of the disease and reassure visitors that their grounds and venues are safe. There are two categories of non-invasive tools available to assess temperatures: handheld infrared spot thermometers, often referred to as “thermometer guns,” and radiometric thermal imaging cameras. The devices, which have been deployed during previous viral outbreaks and are in use at airports, stores, and other checkpoints across the globe now, have their pros and cons.

“It’s a tradeoff between convenience and accuracy,” says John Honovich, president and founder of IPVM, one of the leading organizations that tests, researches, and reports on the video surveillance industry. He says that when used properly, handheld devices can provide reasonably accurate readings. But they require individual checks of each person. Perhaps more significant than the time needed to administer the one-on-one screenings is the proximity that the process requires between those being monitored and those conducting the checks. While there are non-contact devices on the market, they need to be held within about 2 to 6 inches of a person to get an accurate reading. “It increases the risk of either party coming into contact with one another,” Honovich notes.

Thermal cameras, on the other hand, can yield results from six feet away or more. They can passively indicate body temperature without placing an object up to a person, and some systems can be programmed to trigger an audible or visual alarm when they record an elevated reading. On the downside, Honovich says it can be hard for the cameras to determine accurate temperatures if people are moving or are positioned incorrectly. He also says ambient temperatures could trip up some systems. That is, if the outdoor background temperature is close to body temperature, it may be harder for the devices to get readings. Individuals are instructed to look at the camera and pause for a second. The results are almost instantaneous.

Starting in late December, Legoland Japan began scanning its employees’ body temperatures using thermometer guns. The park closed February 29 amid the coronavirus outbreak. When Legoland reopened on March 23, it introduced temperature scans for its visitors as part of the security check process at the front gate.

According to Yukiko Hirano, head of PR, Legoland Japan is using Dr. Edison Non-Contact Thermometers. It is dedicating one person at each security checkpoint station to take temperatures by placing the devices alongside visitors’ necks or their arms.

“The process is quick,” Hirano says, noting that it takes no more than a few seconds to get a reading. “But security check is longer than normal operation.” Screeners would tell guests with temperatures higher than 37.5 degrees Celsius they that they could not enter the park and that they should contact healthcare providers for advice. Through March 31, no visitors coming to Legoland exhibited elevated temperatures.

So far, the temperature screening process has been going well. “Guests are agreeable,” says Hirano. “We have not had any complaints. Everyone understands the situation.”

Legoland considered thermal imaging cameras, but Hirano says that they were very expensive. FLIR’s models range from about $5,000 to $10,000 per camera. The company says that there is high demand for its products and that there is a lead time of four to six weeks depending on models.

Many businesses don’t realize what reopening after a pandemic means but the requirements can be overwhelming. Not only do you need a continuous supply of products like swabs, thermometers, wipes, sanitizer, wrist bands, alcohol, computers, etc, but you need staff to work as line managers, temperature readers, and data entry personnel, either hired by you or employees from your own staff, to work in close proximity with potentially infected individuals that may put everyone They come in contact with at risk. For this reason, companies are hiring professional temperature screening services to work long hours every day to screen employees or customers for illness in order to provide a safe environment. Seems like a lot of work and expense to go through when in this day and age shouldn’t there Be a smarter way to screen individuals without risking close contact, and in a way that logs data automatically?

Fortunaty there is a simple automated solution that is affordable and makes use of the latest technology to provide hassle-free screening without the headache. In fact, automated temperature screening is effortless and creates a safe trusted environment that eases the tension, fear, and anxiety people often feel after a pandemic. 

Introducing our Automated Pass Management Temperature Screening Device. This device requires no physical interaction. Simply look at the camera and get the temperature in 1 second. Facial recognition checks-in and maintains records of the individual temperatures. Designed to help protect the health and safety of both employees and guests by preventing anyone with a temperature from entering a facility. it’s the perfect solution for office buildings, warehouses, schools, government buildings, museums, sports arenas, theme parks, movie theaters, gyms, rail stations, hotels, restaurants, or practically any public venue.

Protect your employees and customers with minimal distraction and effort.

TempSafe technology makes temperature screening easy. Explore our site to learn more about our Temperature Screening products.