Luxury Hotels Will Temperature Scan Guests For Signs of Fever When They Reopen As Part of Measures To Tackle Coronavirus

From Daily Mail UK

  • Guests will be checked by staff using a contactless device in the hotel's car park
  • If the reading is above 38C, customers will be told they cannot enter the hotel
  • The Langham, Cliveden House and The Bath Priory among those trialling system 

Luxury hotels reopening tomorrow will turn away guests if they fail temperature checks as part of efforts to combat coronavirus.

The Langham in central London, Cliveden House in Berkshire and The Bath Priory in Bath are among those which will screen visitors for signs of fever in an attempt to identify anyone with symptoms.

Andrew Stembridge, executive director of Iconic Luxury Hotels, which owns a handful of boutique venues including Cliveden House, said he hopes the checks will be 'quite relaxed'.

Arriving guests will be greeted at the car park of their hotel and a member of staff will use a handheld contactless device to take their temperature.

Mr Stembridge said: 'We put in our (booking) confirmation 'If you are above 38C then I'm really sorry we're going to have to send you home again'.

'At least by doing it in the car park, you haven't got that slightly awkward situation where someone's already in the building.'

He said he believes guests will be relieved such checks are being carried out.

Hotels in Northern Ireland and England are permitted to reopen from Friday and Saturday respectively, while those in Wales with en-suite facilities can welcome guests from July 11.

The Scottish Government has set a later date of July 15.

Hilton will reopen the majority of its hotels in England from Saturday, including properties in Brighton, Cambridge, Liverpool, London and Manchester.

Staff will not carry out temperature checks, but new safety standards include putting seals on bedroom doors to show no-one has entered rooms after they have been cleaned.

Stephen Cassidy, Hilton's managing director in the UK and Ireland, acknowledged 'expectations will be different' when hotels reopen, with cleanliness and hygiene 'more important than ever'.

Premier Inn, which has more than 800 hotels in the UK, is reopening those in England in phases from Saturday.

As part of enhanced hygiene measures, screens will be placed at check-in areas, hand sanitiser stations will be installed in public areas and breakfasts will be served in boxes rather than at restaurants.

Simon Ewins, managing director of Premier Inn, said he wants to reassure guests of the 'stringent hygiene standards that exist from check-in to check-out'.

Other measures include asking guests to complete pre-arrival health questionnaires and a digital check in, and while face masks are not obligatory, some may ask for them to be worn in communal spaces.

There will also be no mini bar or reusable toiletries, with guests instead receiving sealed packs containing disposable essentials on arrival. 

These can all be expected for guests checking in at UK hotels this weekend, but there are even more dramatic changes being looked at on the continent.

Some European hotels are installing electrostatically-charged mist and ultraviolet sprays to sterilise interiors, while others are researching robot butlers.

Customers have already returned to Belfast's Grand Central Hotel, which general manager Stephen Meldrum said had remained functioning through lockdown for key workers.

'It's been extremely difficult, from a hotelier's point of view, from Easter time onwards would traditionally be our busiest time of the year so we've lost quite a lot of business particularly from the international market,' he said.

'We're playing catch up at this moment in time.'

Mr Meldrum said that since reopening dates were announced there had been a great deal of interest from across Ireland, with a number of bookings for this weekend.

'We are a 300-bedroom hotel but based on our social distancing guidelines we are running on a reduced capacity of around 90 bedrooms,' he said.

'We have done a lot of subtle touches behind the scenes like upping cleaning schedules, subtle signage and extra sanitation points – but it's important we still deliver a hospitality experience, not a hospital experience.'

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