Airlines Call for TSA to Take Temperatures—And Pledge to Refund Anyone Turned Away

The coronavirus pandemic has already changed the process of flying as we know it, with airlines actively enforcing in-flight mask requirements and continuing to block out middle seats. We've also seen airlines go above and beyond to accommodate customers during this uncertain time—cancellation policies, for starters, are more flexible than they've been in a while.

In a move that highlights both these shifts, major U.S. airlines announced last week a new accommodation for travelers: Should TSA begin performing a temperature check at the gate, those who display a fever and are thus prohibited from boarding flights will be offered a full refund.

"Today, Airlines for America (A4A), the industry trade organization for the leading U.S. airlines, announced that its member carriers will voluntarily pledge to refund tickets for any passenger who is found to have an elevated temperature—as defined by the Centers for Disease Control and Prevention (CDC) guidelines—during a screening process conducted by federal authorities prior to travel," said A4A in a press release. The release states that its member carriers, which include Delta, United, and American Airlines, support the idea of the Transportation Security Administration conducting temperature screenings—though the TSA has not announced plans to do so at this time. A TSA spokesperson confirmed via email Monday that the TSA has yet to make a decision on whether they will implement a temperature check, and is not currently requiring airlines to conduct them.

"Temperature checks are one of several public health measures recommended by the CDC amid the COVID-19 pandemic and will add an extra layer of protection for passengers as well as airline and airport employees," says the release. "Temperature checks also will provide additional public confidence that is critical to relaunching air travel and our nation’s economy." Some airlines are currently conducting their own temperature checks in airports throughout the U.S., but the press release also notes having this process conducted by the TSA will ensure standardization, "providing consistency across airports so that travelers can plan appropriately."

Airlines including United and Alaska have also added health questionnaires to the check-in process, and Emirates has pioneered a rapid coronavirus blood test that it is giving to passengers before they board.

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Automated Temperature Screening is effortless and creates a safe trusted environment that eases the tension, fear, and anxiety people often feel after a pandemic. 

Automated Pass Management Temperature Screening Device. This device requires no physical interaction. Simply look at the camera and get the temperature in 1 second. Facial recognition checks-in and maintains records of the individual temperatures. Designed to help protect the health and safety of both employees and guests by preventing anyone with a temperature from entering a facility. it’s the perfect solution for office buildings, warehouses, schools, government buildings, museums, sports arenas, theme parks, movie theaters, gyms, rail stations, hotels, restaurants, or practically any public venue.

Protect your employees and customers with minimal distraction and effort.

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Temperature Screening Solution

Safely screen employees and visitors for high temperature as they walk into a building or a defined area. The system can prevent people from entering if the pre-defined temperature threshold is exceeded or are not wearing a mask, and trigger an alarm.

  • Provides fast and accurate body-temperature measurement
  • Detects if a protective mask is being worn
  • Users can be denied door or system access if a high temperature or no mask is detected
  • Alarm options include strobe light, siren and popup on PC workstation 
  • Saves data in personnel safety log and verifies records.
  • Data, alerts and reporting available

The solution combines a thermal camera and our latest face, palm and fingerprint recognition technology for employee authentication, providing advanced security and convenience, all on a single affordable device.

Used to help screen potentially affected people in the workplace and public venues:

Schools, airports, hospitals, construction sites, correctional institutions, government and office buildings

No Touch Biometric Reader

Embedded face & palm recognition sensor provides 100% hands-free hygienic user authentication.

  • Used for various applications including Access Control, Time & Attendance, Visitor Management, Event Management & more
  • User authentication read range up to 8 feet
  • Face verification possible while wearing protective mask (Palm recognition advised while wearing mask)
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  • Access Levels, Groups, Holidays, DST, Duress Mode (password), Anti-Passback, Record Query
  • Interfaces with
    • KeyTracer Key Control Systems
    • AssetTracer Smart Locker Systems
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